Mayaar, Miqdaar aur Hamara Pyar
You can be Sure of Shell! Read more to find out about Shell's promises for its motorists.
Our promise to our customers is threefold. The first of these is that we supply them with quality fuel. Second, we deliver quality fuel in the right quantity.
This means that they get exactly the amount of fuel that they order. And lastly, we provide consistently exceptional customer service.
| Our promise | Our checks and balances | |
|---|---|---|
| Quantity | Fuels delivered at the right quantity | Shell stations are checked every quarter by Bilytica to ensure nozzles dispense the right quantity of fuel. |
| Quality | Shell has experience of over 100 years in technical leadership. When you fuel up at Shell, you fuel up a tank of quality that takes you further. | Fuels at Shell stations are checked every quarter against local specifications by SGS. |
| Service | Our helpful service staff gives your journeys a pleasant start. | Voice of Customer has been launched across 200+ stations in Pakistan. Please scan the QR code available at sites to provide us with helpful feedback. You can always call us at 0800-SHELL or email us at generalpublicenquiries-pk@shell.com |
Actual effects and benefits may vary according to fuel type purchased, vehicle type, vehicle condition and driving style. No guarantees provided.