Fraud protection
We see fraud as a major industry issue and work tirelessly to help prevent it. We ensure our cards are supported with the latest anti-fraud technology and processes. With CCTV and trained staff at the forecourts, online tracking of transactions for you to review and automatic fraud detection technology we try our hardest to give you peace of mind.
In 2011, our dedicated fraud teams saved our customers $4 million through proactive fraud prevention – we’re always on the lookout for suspicious behaviour.
With Shell Card Online, you control exactly how and where your cards can be used, stopping fraudulent use before it happens.
Every single card transaction is monitored, giving you a clear and transparent view of exactly what’s happening.
Shell’s new Real Time Detection (RTD) system filters up to 160 million transactions a year, alerting you as soon as suspicious activity occurs, preventing additional damage to your business.
Shell immediately accept liability after misuse is reported.
Individual pin
Every Shell Fuel Card is protected by an individual card PIN, adding a further layer of security. Every card can also be embossed with an individual vehicle number or driver’s name, helping encourage your drivers to look after cards carefully.
Immediate liability switch
As soon as we receive your cancellation confirmation in writing, Shell accepts liability on all subsequent transactions.
Dedicated fraud teams
Our dedicated cards fraud teams are on the alert for irregular behaviour, contacting you the moment we think there might be a problem.
More in Shell fuel card
Fuel management
We’re here to give you the insights, online tools and the flexibility to help your fleet run more smoothly.
Shell card online
Shell Fuel Card online allows you to set up reports, alerts and manage e-invoicing securely. That means less admin. Plus you can track every transaction of every journey, so you can get the best performance from your fleet.