First ever win for a Pakistani retailer at a Shell Global Retailer Awards event
Jun 08, 2015
A Shell retailer recently became the pride of Pakistan when he was recognized by Royal Dutch Shell for impeccable customer service
Karachi, 09 June, 2015: At a stunning star-studded night in Paris, the Pakistani flag soared to pinnacle of success as a Pakistani retailer won for the first time the prestigious Global Retailer of the Year Award in a Royal Dutch Shell ceremony.
Shell globally has Retail operations in over 80 countries worldwide serving 25 million customers everyday at 45,000 retail stations. With competition from retailers all across the world, for the first time, Shell Pakistan’s retailer Mr. Mohammad Toqeer Shahid recently won this coveted award.
The competition revolves around customer service and business growth elements. Top Shell retailers from around the globe take part in this competition and are recognized at an annual reward and recognition ceremony.
The retailer Mr. Mohammad Toqeer belongs to Sahiwal district and is a keen proponent of excellent customer service. He keeps his staff motivated to ensure that they provide the best experience possible to customers visiting his site. His passion and commitment are appreciated by customers as he regularly introduces campaigns and service offers with an aim to please.
Sharing his thoughts on this win, Mr. Toqeer said, “I’m extremely proud to have won this prestigious award that has helped Pakistan shine in the global arena. The award goes out to my team that wears a smile on their face even in the worst of the weather conditions just to make customers happy. My team and I genuinely believe in making the customer experience a memorable one every time they visit my forecourt in Sahiwal. That is my secret to success – and I’m proud that customers prefer coming to my fuel station because we have won their trust and respect.”
“We are delighted that one of our retailers, Mr. Toqeer has met the criteria of Royal Dutch Shell’s competitive Global Retailer of the Year Award and has brought this prize home. This first time win by a Shell retailer from Pakistan proves that Pakistani businesses are swiftly moving towards being customer-centric, and are actually driving greater business growth through this approach. We hope that others will emulate these values,” said Mazhar-ud-Deen, General Manager for Shell Pakistan’s Retail business.
Shell has over a 100 years legacy in the sub-continent whereby it has become a household name for quality fuels and exceptional customer-focused business ethics. Our scientists are passionate about finding smarter ways to create more efficient fuels, and this expertise in fuel technology makes Shell a leading provider of new, innovative, quality fuels today.
Notes to Editors
Shell Pakistan Limited
Shell Pakistan Limited is the largest international oil marketing company in Pakistan, with a network of over 780 fuel stations across the country. Shell has a 15% share in the white oils market in Pakistan, and remains at the helm of industry-wide efforts to advocate for world-class technical standards for the oil marketing sector in Pakistan and to assist the Government in deregulating the sector.
The companies in which Royal Dutch Shell plc directly and indirectly owns investments are separate entities. In this announcement "Shell", "Shell Group" and "Royal Dutch Shell" are sometimes used for convenience where references are made to Royal Dutch Shell plc and its subsidiaries in general. Likewise, the words "we", "us" and "our" are also used to refer to subsidiaries in general or to those who work for them. These expressions are also used where no useful purpose is served by identifying the particular company or companies. "Subsidiaries", "Shell subsidiaries" and "Shell companies" as used in this announcement refer to companies in which Shell either directly or indirectly has control, by having either a majority of the voting rights or the right to exercise a controlling influence. The companies in which Shell has significant influence but not control are referred to as "associated companies" or "associates" and companies in which Shell has joint control are referred to as "jointly controlled entities". In this announcement, associates and jointly controlled entities are also referred to as "equity-accounted investments". The term "Shell interest" is used for convenience to indicate the direct and/or indirect ownership interest held by Shell in a venture, partnership or company, after exclusion of all third-party interest.
This announcement contains forward looking statements concerning the financial condition, results of operations and businesses of Shell and the Shell Group. All statements other than statements of historical fact are, or may be deemed to be, forward-looking statements. Forward-looking statements are statements of future expectations that are based on management's current expectations and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in these statements. Forward-looking statements include, among other things, statements concerning the potential exposure of Shell and the Shell Group to market risks and statements expressing management’s expectations, beliefs, estimates, forecasts, projections and assumptions. These forward looking statements are identified by their use of terms and phrases such as "anticipate", "believe", "could", "estimate", "expect", "goals", "intend", "may", "objectives", "outlook", "plan", "probably", "project", "risks", "seek", "should", "target", "will" and similar terms and phrases. There are a number of factors that could affect the future operations of Shell and the Shell Group and could cause those results to differ materially from those expressed in the forward looking statements included in this announcement, including (without limitation): (a) price fluctuations in crude oil and natural gas; (b) changes in demand for Shell's products; (c) currency fluctuations; (d) drilling and production results; (e) reserves estimates; (f) loss of market share and industry competition; (g) environmental and physical risks; (h) risks associated with the identification of suitable potential acquisition properties and targets, and successful negotiation and completion of such transactions; (i) the risk of doing business in developing countries and countries subject to international sanctions; (j) legislative, fiscal and regulatory developments including regulatory measures addressing climate change; (k) economic and financial market conditions in various countries and regions; (l) political risks, including the risks of expropriation and renegotiation of the terms of contracts with governmental entities, delays or advancements in the approval of projects and delays in the reimbursement for shared costs; and (m) changes in trading conditions. All forward looking statements contained in this announcement are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. Readers should not place undue reliance on forward looking statements. Additional factors that may affect future results are contained in Shell's 20-F for the year ended 31 December 2015 (available at www.shell.com/investor and www.sec.gov). These factors also should be considered by the reader. Each forward looking statement speaks only as of the date of this announcement, 10 June 2015. Neither Shell nor any of its subsidiaries nor the Shell Group undertake any obligation to publicly update or revise any forward looking statement as a result of new information, future events or other information. In light of these risks, results could differ materially from those stated, implied or inferred from the forward looking statements contained in this announcement.