Contact us
We would be glad to hear from you. Kindly send us your comments, opinions and feedback through any of the contact information listed.
Shell Pakistan Limited
Shell House, 6 Ch. Khaliquzzaman Road, Karachi-75530.
Tel: +92 (21) 111-888-222
Fax: +92 (21) 3563-0110
Shell Customer Services
Please contact our customer service agents to order Shell products, for questions about your account or deliveries. Our services include:
- Order Services
- Price Query
- Delivery Status
- Product and Technical Support
- Account Services
- Promotions
- Change your Pin Code Number
- Feedback and Issues
- Equipment Maintenance
- New Business
Shell Customer Service contact information:
Operating Hours
Monday to Friday, 8:30 AM to 5:15 PM
Saturday 9:00 AM to 3:00 PM
Automated Delivery Status: 24 hours a day, 7 days a week
Customer Service Center for existing customers
- Retail: +92 (21) 111-544-344
- Lubricants: +92 (21) 111-678-876
- Commercial Fuels: +92 (21) 111-678-876
- Aviation: +92 (21) 111-678-876
Customer Service Centre for general public queries or new customers
0800-74355 (0800-SHELL)
Mailing Address
Customer Service Center
Shell Pakistan Limited
Shell House,
6 Ch. Khaliquzzaman Road,
Karachi-75530.
Email Address
generalpublicenquiries-pk@shell.com
Shell Technical Helpdesk
Please contact our Technical Helpdesk for all product and application related technical queries.
For existing customers
- Retail: (021) 111-544-344
- Lubricants: (021) 111-678-876
- Commercial Fuels: +92 (21) 111-678-876
- Aviation: (021) 111-678-876
For general public queries or new customers
0800-74355 (0800-SHELL)
Press 4
Email Address
More in about us
Who we are
Learn about our business and people, and how we grew from a small shop in London nearly 200 years ago.
What we do
Shell is a global group of energy and petrochemical companies. We employ around 400+ employees in Pakistan.