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Our services
In addition to our wide range of fuel products, you can take advantage of our fuel-related services developed to help you get the most of our fuels and use them easily and efficiently.
In Commercial Fuels we aim at helping you make the best fuel decisions for your business both in terms of products to meet your needs and supporting services to help you use our products easily and economically.
Account Management
We understand that in business optimising the deployment of manpower and equipment is key to reaching operational targets and keeping costs under control.main brief account management
We also appreciate that companies need their suppliers to fit seamlessly into their site operations. We want to help you ensure HSE standards, and can help minimize inconvenience to neighbours by working with you to plan your fuel supply.
Our Account Managers have the industry knowledge and experience necessary to provide a reliable and professional solution for the fuel supply service you need.
Account Services. Support available to you.
To help optimise your current operations we can provide, depending upon your volume commitment:
- Advice on consumption pattern
- Support on all aspects of Health & safety and the Environment related to fuel storage, dispensing and handling.
- Technical and HSE site audits to identify potential improvements in equipment efficiency/
- Order to Cash
- Shell offers a range of methods to make it easy and convenient for customers to order fuel products
- Shell offers reliable and cost-effective fuel delivery services
- Shell gives customers the option of arranging pick-up of product direct from our network of efficient terminals and depots
- Shell invests in systems to make it easier for customers to do business with Shell
- Shell provides expert customer service support to deal with order, invoicing and technical queries
- eBusiness
Our touchless tools make it easier for you to do business with us.
We use advanced technologies to make it easier and faster for you to do business with us. Our touchless eBusiness tools provide automated methods for simpler fuel management and standardised order processing and invoicing.
From placing orders to accessing account and product information, our tools are at your convenience to help you run your business.
Our touchless services can save you valuable time and money by easing and optimising your daily contacts and transactions with us. You can use our automated tools across your entire company
It also means that you do business with us when and where it is most convenient to you - flexibility that can greatly improve the efficiency of your operations.
We offer you a range of tools to suit your specific business needs*:
- Telephone queueing? Not with Shell eServe, our web-based tool for online transactions. It is free, simple to use and secure, available for you 24/7 to place orders, review them before submitting, check order status or view account information in real time.
- For our premium bulk fuel customers we have developed Vendor Managed Inventory (VMI), our solution for fuel stock management that can lower you procurement costs and ease your forecasting and ordering processes. We monitor the inventory levels of your storage tanks and make sure they stock the quantity you require.
- Need to make a fuel order quickly? Self-Service Interactive Voice Response (IVR) is our free service for fuel ordering, delivery checks or account inquiries. You just need a telephone to call us anytime you need.
For further details of what services are available to you talk to your Commercial Fuels representative.