Pakistan business structure

Shell has a rich legacy and long association with Pakistan. As one of the oldest multinational companies in the country, Shell has been a partner in the region’s growth and development for over a century, dating back to 1898 when Royal Dutch Petroleum Company began supplying oil products to the subcontinent.

With this distinguished heritage, Shell Pakistan Limited leads the industry when it comes to the introduction of new technology and services that make us a world renowned provider of energy. Shell is the largest international player in retail outlets in Pakistan and we provide fuel to around 1 million customers daily.

The goal of our company is to constantly improve on our customer’s experience, and in an increasingly competitive environment, Shell’s commitment to providing top quality, right quantity and superior service has been the driving strength of our business in Pakistan.

We believe winning hearts and minds is as important as winning markets. As a choice, Shell cares for the environment around us, and the impact our business can make in the community. We believe strongly that business has a fundamental role in delivering society’s goals – be it economic, social or environmental. In line with this pledge, Shell Pakistan Limited leads the oil industry through a structured social investment programme that focuses on education, health and sustainable development. 

Being at Shell Pakistan Limited is about values, our core values of honesty, integrity and respect for people are at the heart of the way we manage our business. These principles embody our commitment to society and to our country.

Shell Retail
With over 800 retail stations, Shell has the leading market share among foreign petroleum retail businesses in Pakistan. Our fuels are tailored to improve engine and environmental performance, while our close technical relationships with Ferrari mean we can transfer fuel technologies developed for the racetrack to road fuels for customers. Shell is the only petrol retailer in the country to offer premium fuels.

Shell Lubricants
Shell lubricants are global market leaders and our three major Lubricant brands Shell Helix, Shell Rimula, and Shell Advance, have all earned the super brand status not just globally but also in Pakistan where we are currently market leaders across passenger cars, heavy duty vehicles and bikes. The Shell Lubricants business prides itself in being the market leader in introducing innovative, technically superior products such as Shell Helix Ultra - the oil that is recommended by Ferrari, to give consumer’s the ultimate motoring experience.

Shell Commercial Fuels
We at Shell provide world-class domestic heating oils, commercial road transport and industrial and wholesale products to business customers, aimed at helping our customers find all the resources quickly and efficiently. We are one of the biggest suppliers of fuel to Independent Power Plants in Pakistan, which will be a major source of energy for the country in the coming decade.

Shell Aviation
Shell is the world leader in the marketing of aviation fuel and in the operation of airport fuelling facilities. Our Aviation business has positioned itself as the supplier of first choice for all major foreign airlines visiting Pakistan. Shell Aviation has embarked on a program of change. By globally standardizing the way we work, we aim to improve our quality of service to you. During the tragic floods in 2010, our Aviation business ensured smooth supplies to relief efforts across Pakistan by timely refueling more than 2000 humanitarian flights across the country. 

Supply & Distribution
At Shell, safety is at the heart of the way we do business. We were the every first oil company to offer Safe driving lessons to our tank lorry drivers.  We were the very first oil company in the country to enforce seat-belt wearing for our staff and contractors. Shell not only pioneered safe transportation of oil products in the country, it sought to provide a better quality of on-the-job experience for its drivers. 

We provide our drivers with rest facilities at installations and along main highway routes where drivers are instructed to stop, rest, and freshen up in accordance with our maximum driving hours rule and road safety compliance.

Health, Safety, Security and Environment (HSSE)
At Shell, safety is at the heart of the way we do business.  We believe in a policy of no harm to people - be it our customers, employees, retailers, contractors or suppliers.  A systematic approach to Health, Safety, Security and Environment (HSSE) management, underpinned by a rigorous focus on embedding an HSSE culture through the ‘Hearts and Minds’ approach, is designed to not only ensure compliance with the law but also to help achieve continuous improvement in safety performance. 

Our contribution to Pakistan
Shell in Pakistan is committed to the principle of sustainable development that can meet the needs of the present generation without compromising the ability of future generations to meet their own needs. Our actions are therefore guided by the need to make business decisions that demonstrate economic, social and environmental responsibility for which our stakeholders and society at large can hold us accountable.

Through sustainable development, we integrate the economic, environmental and societal aspects of our business to achieve sustained financial success, safeguard our environment and develop our reputation as partner and provider of first choice for all of our shareholders, customers, employees, those with whom we do business, society and future generations - all of whom expect us to engage with them, listen to them and evolve to meet their changing expectations.