Shell Pakistan Limited

Shell Customer Services

Shell Technical Helpdesk

اردو(Urdu)

Shell Pakistan Limited

Shell House, 6 Ch. Khaliquzzaman Road, Karachi-75530.

Tel: +92 (21) 111-888-222

Fax: +92 (21) 3563-0110

Shell Customer Services

Please contact our customer service agents to order Shell products, for questions about your account or deliveries. Our services include:

  • Order Services
  • Price Query
  • Delivery Status
  • Product and Technical Support
  • Account Services
  • Promotions
  • Change your Pin Code Number
  • Feedback and Issues
  • Equipment Maintenance
  • New Business

Shell Customer Service contact information:

Operating Hours

Monday to Friday, 8:30 AM to 5:15 PM 

Saturday 9:00 AM to 3:00 PM

Automated Delivery Status: 24 hours a day, 7 days a week

Customer Service Center for existing customers

  • Retail: +92 (21) 111-544-344 
  • Lubricants: +92 (21) 111-678-876 
  • Commercial Fuels: +92 (21) 111-546-645
  • Aviation: +92 (21) 111-678-876

Customer Service Centre for general public queries or new customers

0800-74355 (0800-SHELL)

Customer Services Fax number (Toll-Free)

0800 – 24325 (0800-CHECK)

Mailing Address

Customer Service Center

Shell Pakistan Limited

Shell House, Connaught House

1, Mary Road, Clifton

Karachi 75530

Email Address

generalpublicenquiries-pk@shell.com

Shell Technical Helpdesk

Please contact our Technical Helpdesk for all product and application related technical queries.

For existing customers

  • Retail: (021) 111-544-344
  • Lubricants: (021) 111-678-876
  • Commercial Fuels: (021) 111-546-645
  • Aviation: (021) 111-678-876

For general public queries or new customers

0800-74355 (0800-SHELL)

Press 4

Email Address

shelltechnical-pk@shell.com

Shell Media Relations & External Affairs

For Media queries

Communications Advisor

Shell Pakistan Limited

ShellPakistanCommunications@shell.com

More in about us

Who we are

Learn about our business and people, and how we grew from a small shop in London nearly 200 years ago.

What we do

Shell is a global group of energy and petrochemical companies. We employ around 400+ employees in Pakistan.