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Shell Pakistan Limited

Shell House, 6 Ch. Khaliquzzaman Road, Karachi-75530.
Tel: +92 (21) 111-888-222
Fax: +92 (21) 3563-0110

Shell Customer Services

Please contact our customer service agents to order Shell products, for questions about your account or deliveries. Our services include:

  • Order Services
  • Price Query
  • Delivery Status
  • Product and Technical Support
  • Account Services
  • Promotions
  • Change your Pin Code Number
  • Feedback and Issues
  • Equipment Maintenance
  • New Business

Shell Customer Service contact information:

Operating Hours

Monday to Friday, 8:30 AM to 5:15 PM 
Saturday 9:00 AM to 3:00 PM
Automated Delivery Status: 24 hours a day, 7 days a week

 

Customer Service Center for existing customers

  • Retail: +92 (21) 111-544-344
  • Lubricants: +92 (21) 111-678-876
  • Commercial Fuels: +92 (21) 111-546-645
  • Aviation: +92 (21) 111-678-876

 

Customer Service Centre for general public queries or new customers

0800-74355 (0800-SHELL)

 

Customer Services Fax number (Toll-Free)

0800 – 24325 (0800-CHECK)

 

Mailing Address

Customer Service Center
Shell Pakistan Limited
Shell House, Connaught House
1, Mary Road, Clifton
Karachi 75530

 

Email Address

generalpublicenquiries-pk@shell.com

Shell Technical Helpdesk

Please contact our Technical Helpdesk for all product and application related technical queries.

For existing customers

  • Retail: (021) 111-544-344
  • Lubricants: (021) 111-678-876
  • Commercial Fuels: (021) 111-546-645
  • Aviation: (021) 111-678-876

 

For general public queries or new customers

0800-74355 (0800-SHELL)
Press 4

 

Email Address

shelltechnical-pk@shell.com

Shell Media Relations & External Affairs

For Media queries

Communications Advisor
Shell Pakistan Limited
ShellPakistanCommunications@shell.com