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Shell Pakistan Limited

Shell House, 6 Ch. Khaliquzzaman Road, Karachi-75530.

Tel: +92 (21) 111-888-222

Fax: +92 (21) 3563-0110

Shell Customer Services

Please contact our customer service agents to order Shell products, for questions about your account or deliveries. Our services include:

  • Order Services
  • Price Query
  • Delivery Status

  • Product and Technical Support
  • Account Services

  • Promotions
  • Change your Pin Code Number

  • Feedback and Issues
  • Equipment Maintenance
  • New Business

Shell Customer Service contact information:

Operating Hours

Monday to Friday, 8:30 AM to 5:15 PM 

Saturday 9:00 AM to 3:00 PM

Automated Delivery Status: 24 hours a day, 7 days a week


Customer Service Center for existing customers


Customer Service Centre for general public queries or new customers

0800-74355 (0800-SHELL)


Customer Services Fax number (Toll-Free)

0800 – 24325 (0800-CHECK)


Mailing Address

Customer Service Center

Shell Pakistan Limited

Shell House, Connaught House

1, Mary Road, Clifton

Karachi 75530


Email Address


Shell Technical Helpdesk

Please contact our Technical Helpdesk for all product and application related technical queries.

For existing customers

  • Retail: (021) 111-544-344

  • Lubricants: (021) 111-678-876

  • Commercial Fuels: (021) 111-546-645

  • Aviation: (021) 111-678-876


For general public queries or new customers

0800-74355 (0800-SHELL)

Press 4


Email Address


Shell Media Relations & External Affairs

For Media queries

Communications Advisor

Shell Pakistan Limited